Job Summary

We are seeking a detail-oriented and analytical Policy & Procedures Specialist to develop, standardize, and maintain organizational policies and procedures that support operational efficiency, compliance, and governance.

The successful candidate will collaborate with cross-functional teams to document processes, ensure alignment with regulatory requirements, and promote best practices across the organization. This role requires strong documentation skills, process thinking, and the ability to translate business needs into clear, structured policies and procedures.

Key Responsibilities

Policy Development & Documentation

• Develop, review, and update company policies, procedures, and standard operating procedures (SOPs).

• Ensure all documentation is clear, structured, and aligned with organizational standards.

Process Mapping & Optimization

• Analyze current business processes to identify gaps, inefficiencies, and opportunities for improvement.

• Design and document workflows, process maps, and operational guidelines.

Governance & Compliance

• Ensure policies and procedures align with regulatory requirements and internal governance frameworks.

• Support compliance initiatives by maintaining accurate and up-to-date documentation.

Stakeholder Collaboration

• Work closely with departments (HR, Operations, Finance, Legal, etc.) to gather requirements and validate processes.

• Facilitate workshops and meetings to document and refine procedures.

Training & Communication

• Support rollout of new or updated policies through training sessions, communication plans, and user guides.

• Ensure employees understand and follow established procedures.

Documentation Control & Maintenance

• Maintain centralized documentation repositories and version control.

• Ensure proper approval workflows and document lifecycle management.

Continuous Improvement

• Monitor effectiveness of policies and procedures and recommend enhancements.

• Support process standardization and automation initiatives.

Required Qualifications - Skills & Experience

• Bachelor’s degree in Business Administration, Management, or a related field.

• 3+ years of experience in policy development, process documentation, or operational excellence roles.

• Strong experience in writing policies, SOPs, and process documentation.

• Experience in process mapping and workflow design.

• Excellent attention to detail and organizational skills.

• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience in Saudi Arabia or GCC regulatory and business environments.

• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).

• Experience using documentation or process tools (e.g., Visio, Lucidchart, Confluence).

• Background in compliance, governance, or quality assurance is a plus.

Work Environment & Compensation

• Full-time position with an onsite model.

• Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.

• Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.

• Inclusive culture that values diversity, equity, work-life balance, and employee well-being.